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Singpass service counter is a walk-in assistance desk where people can get help for Singpass registration, account recovery, or troubleshooting.

Visit a Singpass counter if you’re having trouble registering, forgot your password, need to update personal details, or can’t unlock your account online.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

At the counter, staff can assist you with account activation, password reset, mobile app setup, biometric registration (like Face Verification), and updating your personal details.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Operating hours vary by location—most counters open during office hours on weekdays and sometimes more info on Saturdays. Check the specific centre’s timings before visiting.

If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.